April 1, 2015

Family Change Services, LLC ("FCS," "We," or "us") has developed this privacy policy (the "Privacy Policy") to demonstrate our commitment to protecting your privacy and we encourage you to read it carefully. The Privacy Policy is intended to describe for you, as an individual who is a user of (the "Website"),the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. By using the Website, you are accepting the practices decribed in this Privacy Policy. All capitalized terms not defined in this Privacy Policy will carry the meaning given to such terms in our Terms of Use, found at [insert link].

What Information Do We Collect About You?

We collect any information you enter on the Website or give us in any other way (such as through an email or letter). We use the information that you provide for such purposes as providing the Website, communicating with you, our normal business operations, and the maintenance of your Account. The information that we collect varies, but our registration forms generally require that you provide us with your first and last name, email address, password, and, possibly, your actual first and last name, and address. We may also request certain other information through optional surveys on the Website.

We also may use various technologies to collect information from your computer and about your activities on the Website.

  • We may automatically collect information from your browser when you visit the Website. This information would include your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us, and the referring website address.

  • When you visit the Website, we may assign your computer one or more cookies, to facilitate access to the Website and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on the Website, such as the web pages you visit, the links you click, and the searches you conduct on the Website. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on the Website.

  • We may use standard internet technology, such as web beacons and other similar technologies, to track your use of the Website. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we may obtain in this manner would enable us to customize the services we offer to Website visitors, to deliver targeted advertisements, and to measure the overall effectiveness of our online advertising, Content, programming or other activities.

  • We may allow third-parties, including our service providers, advertising companies, and ad networks, to display advertisements on the Website. These companies may use tracking technologies, such as cookies, to collect information about users of the Website who view or interact with their advertisements. Unless expressly stated otherwise, the Website does not provide any personal information to these third parties. This information allows them to deliver targeted advertisements and gauge their effectiveness.

How Do We Use The Information We Collect From You?

Generally, we use your information for such purposes as operating the Website, maintaining your Account and providing customer support, communicating with you, performing analysis about your use of and interest in the offerings and Content on the Website, managing our day-to-day business, and performing functions as otherwise described to you at the time of collection.

With Whom Do We Share Your Information?

We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include processing credit card payments (if applicable), providing customer service and marketing assistance, performing business and sales analysis, supporting the Website functionality, and supporting contests, sweepstakes, surveys and other features that may be offered through the Website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties.

We may also disclose your information in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us, in our sole discretion. We may also disclose your information when we believe it is appropriate in connection with efforts to investigate, prevent, report or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, the users of the Website, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce out Terms of Use and conditions or other agreements or policies. Likewise, we may disclose your information in connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We may share aggregated and non-personal information we collect under any of the previously mentioned circumstances. We may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to the Website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop and improve the Website.

Does This Privacy Policy Goven Third-Party Websites?

There may be places on the Website where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on an advertisement or a search result on the Website, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy” link typically located at the bottom of the webpage you are visiting.

How Can You Access Your Information?

If you register for an account (“Account”) on the Website, you have the ability to review and update your personal information online by logging into your Account. You can also review and update your personal information by contacting us directly.

You also may choose to close your Account at any time by contacting customer support at: After you close your Account, you will not be able to sign in to the Website or access any of your personal information. However, you can open a new Account at any time. If you close your Account, we may still retain certain information associated with your Account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our Terms of Use, take actions we deem necessary to protect the integrity of the Website or its users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.

What Are Your Choices About Collection And Use Of Your Information?

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of the Website because such information may be required in order for you to create an Account; to provide a review; to participate in a promotion; or to ask us a question.

When you register on the Website you may be automatically set up to receive email messages and/or newsletters about the Website. At any time you can choose to no longer receive such emails by making such election in your Account settings or following the instructions found in the emails.

How Do We Protect Your Personal Information?

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. We want you to feel confident using the Website; however, no system can be completely secure. Therefore, it is important for you to protect against unauthorized access to your password and to your computer or other internet access device.

Although we take steps to secure your information, we do not guarantee the security of your information, and you should not expect that your personal information, searches, or other communications will always remain secure. Please refer to the Federal Trade Commission’s website at for information about how to protect yourself against identity theft.

Your Content and other User Submissions

Any Content you post is governed by our Terms of Use. You may also from time to time post comments or reviews in certain areas of the Website. These areas may be publicly-viewable web pages and that information will be publicly available and can be collected and used by others. We cannot control who reads your posting or what other users of the Website may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.

California Disclosure

For residents of California, CA Bus. & Prof. Code § 22575 seeks disclosure of how the Website responds to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about their online activities over time and across third-party websites or online services. Although it’s not clear that the statute applies and although it does not define such signals or mechanisms, we believe that an example might be a browser option allowing you to ask websites not to track you across third-party websites so that they can serve targeted or behavioral advertising to you. If your browser or similar mechanism gives the Website a “do not track” signal, the Website will not honor it because of the tracking described in “What Information Do We Collect About You?”.

Visiting Our Website from Outside the United States

This Privacy Policy is intended to cover collection of information on or via the Website from residents of the United States. If you are visiting the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using the Website, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the Website.

Changes to This Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending an email to the email address you most recently provided us in your Account, profile or registration (unless we do not have such an email address), and/or by prominently posting notice of the changes on the Website. We recommend that you check the Website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

How to Contact Us

If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties for their direct marketing purposes, please contact us by email or postal mail as follows:

Family Change Services, LLC

740 Bethlehem Pike

2nd Floor Suite

Flourtown, PA 19031